Legal & Compliance
Terms & Conditions
These Terms govern your engagement with Royal IT Park Services across all our service lines — web design, application development, cloud hosting, digital marketing, IT staffing, and AI-assisted solutions. Please read them carefully before placing any order or using our services.
🖥️ Web Design & Development
📱 Mobile App Development
☁️ Hosting & Cloud Solutions
📣 Digital Marketing
👥 IT Staffing & Consulting
🤖 AI-Assisted Services
Document Overview
14
Sections
~7
Min Read
May '25
Effective Date
🇮🇳 IN
Jurisdiction
Section 01
Acceptance of Terms
By accessing our website, requesting a quote, placing an order, or using any service provided by Royal IT Park Services, you agree to be legally bound by these Terms & Conditions in their entirety.
✅These Terms constitute a legally binding agreement between you (the Client) and Royal IT Park Services, a company based in Hyderabad, Telangana, India.
📱These Terms apply to all service lines including web design, web development, mobile application development, hosting, cloud solutions, digital marketing, IT staffing, and AI-assisted services.
🔄Royal IT Park reserves the right to update or revise these Terms at any time. Updated Terms will be published on our website. Continued use of our services after changes constitutes your acceptance of the revised Terms.
🚫If you do not agree with any part of these Terms, please do not use our services or access our website.
ℹ️
For Companies: If you are entering into this agreement on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
Section 02
Services Provided
Royal IT Park Services offers a comprehensive suite of technology and digital solutions. The following outlines what is covered under these Terms.
🖥️
Web Design & Development
UI/UX design, wireframing, prototype creation, logo design, ecommerce development, CRM systems, website revamps, and front-end/back-end engineering.
📱
Mobile App Development
Native Android, iOS, Flutter, and hybrid cross-platform application development for consumer and enterprise use cases.
☁️
Hosting & Cloud Solutions
Shared hosting, VPS, dedicated servers, WordPress hosting, domain registration, AWS, Microsoft Azure, SSL certificates, and Acronis cloud backups.
📣
Digital Marketing
SEO, SMM, PPC campaigns, content writing, App Store SEO (ASO), WhatsApp marketing, Bulk SMS, and IVR services.
📧
Business Apps & Email
Microsoft Office 365, Microsoft Copilot, MS Teams, Google Workspace, and professional business email hosting setup.
👥
IT Staffing & Consulting
IT staffing, contract-to-hire, payroll management, and technology consulting for businesses across India.
🔧
Maintenance & Support
Post-launch maintenance, bug fixes, performance monitoring, feature updates, and Annual Maintenance Contracts (AMC).
🤖
AI-Assisted Services
AI-powered web solutions, chatbot integration, intelligent automation, and AI content generation as part of broader development projects.
🤖
AI Technology Notice: Where Royal IT Park utilises AI tools in delivering your project, all final deliverables are reviewed and validated by our human technical team. Clients are informed when AI-assisted workflows form a significant part of service delivery.
Section 03
Project Engagement & Scope of Work
Every project begins with a clearly defined scope. Royal IT Park operates on written agreements to ensure both parties are aligned before any development begins.
📄All projects are initiated on the basis of a written Scope of Work (SOW), project proposal, or quotation agreed upon by both parties before commencement.
🔒Work is considered to have commenced from the moment any of the following occurs: a project kickoff call is held, requirements documentation is shared, wireframes are started, or any code is written.
🔄Scope changes or additions requested after the project has begun may attract additional charges and extend delivery timelines. All change requests must be submitted in writing.
📅Delivery timelines are estimates based on project requirements at the time of scoping. Delays caused by late client feedback, content delays, or third-party dependencies will not be counted against Royal IT Park's delivery commitments.
👁️Clients are responsible for providing timely content, assets, approvals, and feedback required to progress the project. Failure to do so may cause timeline delays for which Royal IT Park bears no liability.
Section 04
Payment Terms
All payments must be made in accordance with the agreed payment schedule set out in your project proposal or invoice. Work commences only after the required advance is received.
💰Custom projects typically require an advance payment (deposit) before work begins — usually 40–50% of the total project value, unless otherwise agreed in writing.
📊Remaining payments are structured against agreed project milestones. Each milestone payment must be cleared before the corresponding deliverable is released or the next phase begins.
☁️Hosting, domain, cloud, and subscription-based services must be paid in full in advance for the agreed billing period before service activation or renewal.
⏰Invoices are due within 7 business days of issuance unless otherwise specified. Overdue payments may result in suspension of services until outstanding balances are cleared.
🔁Royal IT Park reserves the right to charge interest on overdue invoices at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
💱All fees are quoted and payable in Indian Rupees (INR) unless explicitly stated otherwise. International clients may be invoiced in USD with agreed conversion rates at the time of billing.
⚠️
No Advance = No Start: Development, design, and deployment work will only commence after the agreed advance payment has been received and confirmed in our accounts.
Section 05
Intellectual Property & Ownership
Understanding who owns what is critical in digital projects. Royal IT Park operates under a clear IP transfer framework to protect both the client and the company.
🔑Full ownership of custom deliverables (websites, mobile apps, designs, code) transfers to the client only upon receipt of full and final payment for the project.
🛠️Royal IT Park retains ownership of all proprietary frameworks, tools, templates, libraries, and methodologies developed in-house. These are licensed to the client for use within their specific deliverable, not transferred.
🤖Where AI-generated content or code is incorporated into deliverables, clients acknowledge that AI-generated outputs may not be eligible for copyright protection in all jurisdictions.
📸Clients are responsible for ensuring that all third-party content, images, fonts, plugins, or assets they provide or request to be used are properly licensed for their intended commercial use.
🏷️Royal IT Park reserves the right to display completed projects in our portfolio, on our website, and in marketing materials, unless the client explicitly requests confidentiality in writing prior to project completion.
🔓Open-source components used in development remain governed by their respective open-source licences. The client inherits the obligations of those licences upon project delivery.
🤖
AI & IP Clarification: Content generated using AI tools is reviewed and validated by our team. Clients should seek independent legal advice if they require guaranteed copyright protection over all elements of AI-assisted deliverables.
Section 06
Client Responsibilities
Successful project delivery is a collaborative effort. Clients have defined responsibilities that enable Royal IT Park to deliver on time and to specification.
📤Clients must provide all required content, media, brand assets, login credentials, and third-party access within agreed timeframes. Delays in providing materials will extend delivery schedules accordingly.
✅Clients are responsible for reviewing and approving deliverables promptly. Approval at each stage (design, development, testing) constitutes acceptance of that stage's output.
⚖️Clients must ensure all content and data provided to Royal IT Park is lawful, accurate, and does not infringe on any third-party intellectual property rights, trademarks, or copyrights.
🔐Clients are responsible for changing all access credentials (hosting, admin panels, email accounts) provided by Royal IT Park upon project handover and for maintaining the security of their systems post-delivery.
💾Clients are responsible for maintaining their own independent data backups. While Royal IT Park may implement backup solutions as part of hosting or maintenance packages, final responsibility for data integrity lies with the client.
📋Clients must comply with all applicable laws — including data protection (IT Act 2000, GDPR where applicable), e-commerce regulations, and consumer protection laws — for any applications or websites developed by Royal IT Park on their behalf.
Section 07
Confidentiality & Non-Disclosure
Both parties acknowledge that in the course of the engagement, confidential business information may be exchanged. This section governs how such information is handled.
🤐Royal IT Park agrees to keep all client business information, project details, technical specifications, and trade secrets strictly confidential and will not disclose them to any third party without prior written consent.
🤖Where AI tools are used, client data and project details will not be inputted into any public or third-party AI training datasets. Royal IT Park uses commercially licensed AI platforms with enterprise data-privacy assurances.
👥Confidentiality obligations apply to all Royal IT Park employees, contractors, and partners who may have access to client project information during the engagement.
📁These confidentiality obligations survive termination of the service agreement and remain in effect for a period of 2 years post-completion of the project.
🔐
NDA Available: Clients requiring a formal Non-Disclosure Agreement (NDA) before project commencement may request one at no charge. Contact us at support@royalitpark.com.
Section 08
Hosting, Uptime & Third-Party Platforms
Royal IT Park provides hosting and cloud services in partnership with globally recognised infrastructure providers. The following terms govern uptime expectations and third-party platform dependencies.
📡Royal IT Park targets a 99.9% uptime SLA for managed hosting services. Scheduled maintenance windows will be communicated in advance wherever possible.
⚡Downtime caused by third-party infrastructure providers (AWS, Microsoft Azure, data centres) is beyond Royal IT Park's direct control. We will act as the client's liaison to resolve such issues as promptly as possible.
🌐Domain registration and DNS management are subject to the terms of the respective domain registrar. Royal IT Park is not liable for domain expiry due to client non-renewal or expired payment methods.
🔄Hosting renewals must be completed before the expiry date to avoid service interruption. Royal IT Park will send renewal reminders, but the ultimate responsibility to renew lies with the client.
🔧Royal IT Park is not liable for outages, data loss, or disruptions caused by changes to third-party APIs, platform updates, or external services that client projects depend upon.
✅
Backup Policy: Hosting plans with managed backup include regular automated snapshots via Acronis or server-level backup systems. Clients should separately maintain application-level backups for critical data.
Section 09
AI-Assisted Services & Technology Use
✨ Updated for 2025 — AI Technology Clause
Royal IT Park leverages artificial intelligence technologies to enhance development speed, content quality, and solution intelligence. This section discloses how AI is used and the responsibilities that arise from it.
🤖Royal IT Park may utilise AI-powered tools including large language models (LLMs), AI code assistants, generative design tools, and automated testing frameworks to accelerate project delivery and improve output quality.
👨💻All AI-generated content, code, or designs are reviewed, validated, and refined by qualified human professionals on our team before being incorporated into any client deliverable. AI is a tool — not a replacement for expert judgement.
🔐Client data is not used to train third-party AI models. We use commercially licensed AI platforms (e.g., GitHub Copilot, enterprise-tier LLMs) that have contractual data-privacy protections for business use.
⚖️Clients who require AI-free development must specify this requirement explicitly in writing before project commencement. Standard pricing may not apply.
🧠AI-generated content incorporated into client deliverables may not automatically qualify for copyright protection in all jurisdictions. Clients should seek independent legal advice if full IP protection is a critical requirement.
📊Where Royal IT Park builds AI or machine learning features into client applications (chatbots, recommendation engines, predictive tools), the client is responsible for ensuring the ethical, lawful use of those AI systems in their own product.
✨
Our AI Commitment: AI enhances our speed and quality — but every project is delivered with human expertise, professional accountability, and the same standard of care we have always upheld.
Section 10
Limitation of Liability
Royal IT Park's liability is limited to the scope of services directly provided. The following sets out the limits within which we accept responsibility.
🔒Royal IT Park's total liability to any client shall not exceed the total fees paid by that client for the specific project or service that gave rise to the claim.
🚫Royal IT Park is not liable for indirect, consequential, incidental, or punitive damages — including loss of revenue, loss of data, loss of business opportunity, or reputational damage — arising from use of our services.
🌐We are not responsible for third-party platform failures (Google algorithm changes, Meta policy updates, Apple App Store rejections, cloud outages) that affect the performance of deliverables post-launch.
⚠️Royal IT Park does not guarantee specific SEO rankings, ad performance, or ROI outcomes from digital marketing campaigns. Marketing results are influenced by many external factors beyond our control.
🤖Royal IT Park is not liable for any consequences arising from the inaccuracy, incompleteness, or intellectual property status of AI-generated content after it has been delivered, reviewed, and accepted by the client.
🔴
Important: These limitations apply to the fullest extent permitted by applicable Indian law. Nothing in this section limits liability for fraud, gross negligence, or any statutory rights you may have as a consumer.
Section 11
Warranties & Quality Assurance
Royal IT Park is committed to delivering quality work. The following outlines what we warrant in relation to our services and the limits of those warranties.
✅All websites and applications delivered by Royal IT Park are tested for functionality and cross-browser / cross-device compatibility before handover, using the browsers and devices specified in the project scope.
🐛Royal IT Park provides a 30-day post-launch bug fix warranty for defects directly attributable to our development work, provided no modifications have been made to the codebase by the client or third parties after handover.
🔄The warranty does not cover feature additions, content changes, third-party plugin failures, hosting environment changes, or any modifications made by the client or a third party post-launch.
📱Mobile applications submitted to the Google Play Store or Apple App Store are built to comply with store guidelines at the time of submission. Royal IT Park is not responsible for future store policy changes that require app updates.
💡
Extended Support: Post-warranty maintenance and support is available through our Annual Maintenance Contracts (AMC). Contact us to discuss a support plan suited to your product.
Section 12
Termination of Services
Either party may terminate an engagement under specific conditions. This section defines how termination works and the consequences for both parties.
📝Either party may terminate the engagement by providing written notice to the other party. Notice periods vary by service type — refer to our Cancellation Policy for specific notice requirements.
💰Upon client-initiated termination, all fees paid up to the point of termination are non-refundable. Any advance payments will be adjusted against work completed; outstanding balances for work already delivered must be settled in full.
🚫Royal IT Park may suspend or terminate services immediately and without notice in the event of: non-payment, breach of these Terms, illegal or harmful use of our services, or behaviour that endangers our team or systems.
📦Upon termination and settlement of all outstanding payments, Royal IT Park will deliver all completed work and transfer access credentials to the client within 10 business days.
☁️Termination of a hosting or subscription service will result in service deactivation at the end of the current billing cycle. Data is available for export for 14 days post-termination, after which it may be permanently deleted.
Section 13
Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes will be resolved through the following mechanism before escalation to formal legal proceedings.
🇮🇳These Terms & Conditions are governed by and construed in accordance with the laws of India, including the Information Technology Act 2000 and applicable amendments.
🏛️Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.
🤝Before initiating legal proceedings, both parties agree to attempt good-faith resolution through direct discussion within 30 days of a dispute arising. If unresolved, the matter may be referred to mediation or arbitration.
🌍For international clients, Royal IT Park's terms remain governed by Indian law. Cross-border disputes will be subject to applicable international agreements and Indian jurisdiction unless otherwise specified in a separate written contract.
Section 14 — Get in Touch
Questions About These Terms?
Our team is happy to explain any clause in plain language before you commit to working with us. Reach out through any channel below — we respond within one business day.