Legal & Compliance
Cancellation & Refund Policy
At Royal IT Park Services, we build websites, mobile applications, cloud infrastructure, and digital solutions. This policy clearly defines how cancellations and refunds are handled for each service type — so there are no surprises.
🖥️ Web Design & Development
📱 Mobile App Development
☁️ Hosting & Cloud Solutions
📣 Digital Marketing
👥 IT Staffing & Consulting
🔧 Maintenance & Support
Policy at a Glance
24hrs
Cancellation Window
3mo
Notice for Subscriptions
6
Policy Sections
Aug '25
Last Updated
We offer a short cancellation window to accommodate genuine change-of-mind situations. Once our teams begin work, resources are committed and cancellation cannot be processed.
✅Cancellation requests are accepted only within 24 hours of placing your order, provided work has not yet commenced.
🚫If your order has been communicated to our operations team and the development or assignment process has already started, cancellation will not be possible — regardless of when the 24-hour window stands.
📋To request a cancellation, email support@royalitpark.com with your order reference and reason within the eligible window. Verbal or WhatsApp requests will not be accepted as formal cancellations.
⚠️
Act Fast: Web development and mobile app projects are assigned to developers within hours of confirmation. We strongly recommend finalising all project requirements before placing an order to avoid this situation.
Due to the nature of digital services — where intellectual effort, planning, and resource allocation begin immediately — refunds are highly restricted. The following rules apply across all service types.
Refund Rules by Service Type
Web Design & Development
Fees are non-refundable once design or development work begins. This includes wireframes, UI mockups, and any coding initiated.
Mobile App Development
Android, iOS, and Flutter/Hybrid app projects are non-refundable after the project kickoff meeting or once any milestone has begun.
Hosting & Cloud Solutions
Hosting fees (shared, VPS, dedicated, WordPress) are non-refundable once provisioned. Domain registrations are strictly non-refundable.
Digital Marketing
SEO, SMM, PPC, and content writing fees are non-refundable once the campaign or content creation has commenced.
Marketing Services
WhatsApp services, Bulk SMS, and IVR services are non-refundable once credits are allocated or campaigns are activated.
IT Staffing & Consulting
Staffing, contract-to-hire, and payroll management fees are non-refundable once the candidate matching or placement process begins.
📄Refund eligibility — if applicable in any exceptional case — will be governed solely by Royal IT Park's periodically updated official refund guidelines in force at the time of your order.
ℹ️
Transparency First: We encourage all clients to raise concerns early. If you are unsatisfied with work quality, contact us at support@royalitpark.com — we are committed to resolution before any cancellation or refund discussion.
Certain order types are excluded from the standard cancellation window due to the immediate resource commitment they require from our delivery teams.
⚡Orders placed under the same-day delivery or express service category cannot be cancelled under any circumstances once the order is confirmed.
🏷️Services availed at special promotional pricing, limited-time offers, or discounted packages are strictly non-cancellable and non-refundable from the moment of purchase.
🔑Domain name registrations are non-cancellable and non-refundable once processed — as domain registry policies do not permit recall of registered names.
☁️Cloud infrastructure orders (AWS, Microsoft Azure provisioning) are non-cancellable once the cloud instance has been activated or credentials have been issued.
🔴
No Exceptions Apply: These categories are excluded from the 24-hour window. Please verify all details — service scope, pricing, and specifications — before confirming orders in these categories.
Ongoing retainer services — including SEO, digital marketing, hosting plans, maintenance packages, and staffing contracts — are governed by longer-notice cancellation terms that reflect the planning and resource commitment involved.
📅Clients must provide a minimum of three (3) months' prior written notice before the intended cancellation date for any subscription-based or retainer service.
📝Cancellation requests submitted before the minimum contract period is fulfilled will not be accepted. The contract must run for at least its agreed minimum term.
📧All cancellation notices must be submitted in writing to support@royalitpark.com. The notice period begins from the date of Royal IT Park's written acknowledgement — not the date of submission.
Applies to These Services
SEO Services
Monthly SEO retainers, backlink campaigns, App Store SEO
Digital Marketing Retainers
SMM management, PPC campaigns, content writing packages
Hosting & Cloud Plans
Shared hosting, VPS, dedicated servers, email hosting
Maintenance & Support
Website maintenance, software support, AMC contracts
Cancellation Process for Subscriptions
1
Submit Written Notice
Email support@royalitpark.com with your service name, account details, and cancellation reason. Verbal notices are not accepted.
2
Acknowledgement from Royal IT Park
Our team will confirm receipt of your notice in writing. The 3-month clock starts from this acknowledgement date.
3
Full Service Continues for Notice Period
You receive uninterrupted, full-quality service delivery throughout the entire 3-month notice period.
4
Handover & Closure
On the final day of the notice period, all deliverables, credentials, and access are formally handed over per your agreement.
📌
Planning to switch providers? Raise your notice early so handover timelines align smoothly. Our team is happy to assist with migration and knowledge transfer during the notice period.
Custom projects — including bespoke web applications, mobile apps, CRM systems, and ecommerce platforms — involve significant upfront resource commitment in the form of architecture, design, planning, and team allocation.
💻Since web development and software projects involve extensive planning, resource allocation, and execution, all custom project fees are strictly non-refundable once the work has been initiated — even at early stages.
💰Any advance payment or initial deposit made will be adjusted against future project milestones, but will not be refunded as cash under any circumstances.
📐Work is considered "initiated" from the moment any of the following has occurred: project kickoff call conducted, requirements document shared, wireframes or mockups started, or any code written.
🔄Scope changes requested mid-project may attract additional charges. Changes to the original agreed scope will not constitute grounds for a refund of fees already paid.
This Applies to All Custom Project Types
Ecommerce Development
Custom online stores, payment integration, product catalogues
Mobile Applications
Android, iOS, Flutter, and Hybrid cross-platform apps
CRM & Web Applications
Business tools, dashboards, portals, custom CRM systems
Website Revamp Projects
Full redesigns, platform migrations, performance overhauls
💡
Our Recommendation: Before initiating any custom project, we strongly advise agreeing on a detailed Scope of Work (SOW) or project proposal document with clearly defined milestones, timelines, and payment schedules — this protects both parties and ensures aligned expectations throughout.
Section 06 — Get in Touch
Questions About This Policy?
Our support team is available to clarify any part of this cancellation and refund policy, assist with formal cancellation requests, or discuss your specific situation — before it becomes a problem.