Service Now
- Master Service Now platform (ITSM, ITIL processes & workflow automation)
- Hands-on training with real-time Service Now projects & use cases
- Learn Incident, Problem, Change & Service Catalog Management
- User Administration, Roles, Groups & Access Control (ACL)
- Automation using Business Rules, Flow Designer & Workflows
- Reports, Dashboards & Performance Analytics
- Preparation for Service Now CSA Certification + placement support
Enquiry Form
Course Curriculum
- Introduction to Service Now & ITSM Concepts
- Service Now Platform Overview & Navigation
- Tables, Forms & Fields
- Users, Groups & Roles
- Lists, Filters & UI Policies
- Incident Management
- Problem Management
- Change Management
- Service Request & Service Catalog
- Knowledge Management
- Business Rules & Client Scripts
- Workflow Editor
- Flow Designer
- Notifications & Email Integration
- Approvals & SLA Management
- Creating Reports & Filters
- Dashboards & Visualization
- Performance Analytics
- Scheduling Reports
- Data Insights & KPIs
- Access Control Rules (ACL)
- Data Import & Export
- Service Now Integrations (REST/SOAP APIs)
- Update Sets & Deployment
- Instance Management & Best Practices
- Service Now CSA Certification Preparation
- Resume Building & Real-time Projects
- Mock Interviews & Scenario-based Questions
- Interview Q&A Preparation
- Job Assistance & Career Guidance
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