Return & Cancellation Policy

Return & Cancellation Policy

We understand that sometimes you may need to cancel or return an order, and we are here to help! Please review the following guidelines for cancellations and returns.

Eligibility for Return or Cancellation:

• Timeframe:
  You may raise a return or cancellation request within 7 business days from the date your order is delivered.
• Full Order Only:
  Please note that only complete orders can be returned or cancelled. Unfortunately, partial returns or cancellations are not accepted. If you received multiple items, you must return or cancel the entire order rather than specific items.
• Approval Process:
  Once a cancellation request is submitted, our team will carefully review the request. If the cancellation is approved, the return process will be initiated. Please allow us some time for the review, as we strive to ensure that each request is processed fairly.
• Refund Timeline:
  Once the return is approved, we will process the return and issue your refund within 7 to 10 business days. Please note that this period includes the time required for the return to be shipped back to us and for the refund to be processed after inspection.

How to Raise a Cancellation or Return Request:

To ensure your return or cancellation request is handled smoothly, please follow these steps:

1. Send Us an Email:

   Email us at pelicanpublishinghouse@gmail.com.

   In your email, provide the following details:

   • Order Number: This helps us identify your order quickly.
   • Reason for Return or Cancellation: Please clearly explain why you want to cancel or return the order (e.g., wrong product, product defect, damage, or any other issue). Providing specific details helps us process your request faster.
   • Supporting Evidence: If the item is defective, damaged, or incorrect, attach clear photos showing the issue. This could include images of damaged packaging, defects on the item, or discrepancies with the product received. Providing evidence allows our team to assess the situation more accurately and speed up the approval process.

2. Our Review Process:

   • Once we receive your email, our team will carefully review the details and supporting evidence of your request.
   • If we require more information or clarification, we may reach out to you via email or phone.

3. Follow-Up Call:

   • If your request appears to be valid, we will arrange a call with you to discuss the next steps.
   • During the call, we will confirm the issue and discuss whether we will replace the item or proceed with the return.

4. Return & Refund Processing:

   • If the return or cancellation is approved, we will guide you through the next steps, including how to send the item back (if applicable).
   • Once the return is received and inspected, we will process your refund within 7 to 10 business days.

Important Notes to Keep in Mind:

• Condition of the Product:
  To ensure the return is accepted, the product must be in its original condition, unused, and with all original packaging, tags, and accessories. Items that are damaged, altered, or without the original packaging may not be eligible for return.
• Return Shipping Fees:
  In most cases, return shipping fees are the customer’s responsibility. However, if the return is due to our error (e.g., incorrect or damaged items), we will cover the cost of return shipping.
• Refund Method:
  Refunds will be issued via the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Non-Returnable Items:
  Certain items (e.g., custom products, final sale items) may not be eligible for returns or cancellations. Please review the product listing and our terms for specific exclusions.

Why We Have This Policy:

We believe in providing our customers with the best possible experience. By following these steps, we ensure that each return and cancellation request is handled in a fair and consistent manner. Our goal is to resolve any issues efficiently while maintaining high-quality standards for all our products.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at pelicanpublishinghouse@gmail.com