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PRODUCTS
Get In Touch
Our multilingual team is ready to help with product enquiries, bulk orders, technical support, and more — Monday to Saturday.
- Call Us:+971-4-2285858
- Email Address:info@faqihienterprises.com/li>
- Dubai, United Arab Emirates
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FREQUENTLY ASKED QUESTIONS
Quick answers to the most common enquiries
Do you ship outside the UAE?
Yes. We ship to Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, and other GCC countries. International shipping rates vary by destination and order size. Contact our sales team for a quote.
Are your products genuine and under warranty?
Absolutely. We are a direct importer from authorised manufacturers in Europe, Japan, and Taiwan. All products come with manufacturer warranty and authenticity certificates. Warranty claims are handled directly through our after-sales team.
How quickly can I get a bulk/B2B quote?
We aim to respond to all quotation requests within 24 hours on working days (Monday–Saturday). For urgent requirements, call us directly or use WhatsApp for the fastest response.
Can I visit the showroom to see products?
Yes! Our showroom in Deira, Dubai is open Monday–Saturday. You can browse our full range, get a live demonstration, and speak with our technical team. Click & Collect orders are also ready within 1 hour of purchase.
What is your return policy?
We offer a 14-day hassle-free return policy on all unused, original-packaged items. For defective products, we offer a replacement or full refund within 7 business days. B2B orders have a separate return process — contact your account manager.
Do you offer payment on credit / NET terms for businesses?
Yes. Approved trade accounts can access NET 30/60 credit terms. Contact our B2B team with your trade licence and company details to apply. We also accept bank transfer (T/T), cash, and card payments.
Which brands do you carry?
We stock 30+ professional brands including Bosch, Makita, Ingersoll Rand, Lincoln Electric, Husqvarna, Kärcher, Osborn, and many more — all imported directly from their country of origin.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email and WhatsApp. You can track your delivery in real time through the courier’s website. For assistance, contact us with your order reference number.