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Customer Support Executive - Careers

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Customer Support Executive

Department Customer Support
Location Hyderabad (Hybrid)
Employment Type Full-time
Experience 1 - 3 Years

Role Overview

We need an empathetic and clear communicator to act as our Customer Support Executive. You will handle client queries, coordinate troubleshooting steps with our internal tech teams, and ensure high levels of customer satisfaction.

Key Responsibilities

  • Handle inbound calls, emails and chat queries on product usage and orders.
  • Coordinate with sales and warehouse teams to resolve customer escalations promptly.
  • Maintain accurate records of customer interactions and ticket statuses.
  • Support onboarding of new institutional clients and provide standard product guidance.

Requirements & Qualifications

  • Any Bachelor’s degree with 1 to 3 years of experience in customer service or client relations.
  • Excellent written and verbal communication skills in English and local languages.
  • Patient problem-solving mindset with high emotional intelligence.
  • Familiarity with CRM platforms or customer ticketing systems.

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